I was at one of those print shops in Dublin today, hoping to get a report I have just finished printed and bound so that it looks neat and professional.
I had a hard time finding the place, not helped by their decision to site the sign advertising their business behind a wall at the side of the road. To make matters worse the road they are located on is one-way and you could only possibly see the sign if you were driving like Nicole Richie, i.e. driving the wrong way up the street.
So I'm clearly not Nicole Richie and I drove by the place once on my epic quest to get the document printed.
Anyway, once I eventually found the place and parked I walked over to the front door.
Just to put things into context I called in advance last week to ask how much the binding would cost and was told 5 euros. Grand.
So as I walked over towards the door I saw this interesting sign on the door. It said, and I might not have it verbatim here:
In order to operate efficiently, we have introduced a minimum charge of 25 euro
WHAAAT?
Now call me old-fashioned if you want but there used to be a concept long ago of "the customer". For sure the idea is to be profitable and to minimise waste and to offer good and friendly service to customers.
So where along the way did this hare-brained idea come from?
How has something that is of no concern or interest to me suddenly become my problem? Why are they passing on the cost of their inefficiencies to me?
I enjoyed the service. Once.
In order to spend my cash efficiently I won't be using that service again. Sometimes policies bite back.
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